Shipping policy

Shipping and handling policy

We deliver to all and any postal address around the globe and in India at minimal cost. However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

For international shipments some courier company parcel may be left at the door if someone is not there to receive the package or no one answers the door bell..

Calculating Shipping Cost

For Domestic Shipments

Shipping cost will be calculated at the time of checkout as per our defined policies. We have Fair & Transparent shipping rates.

For international Shipments

International shipping and handling rates are based on the size of your order. Shipping rates are based on per Kilogram of the product after it is properly packed. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next kilogram. For international shipment shipping charges are extra, For international order WhatsApp or mail us on info.drapemall@gmail.com

Shipments

Also be aware that all shipments to any Hotels/Colleges/Schools/Hostels are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, we will under no circumstances issue a refund or credit to the customer's account.

Transit Risk

Drapemall is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, customer will not suffer any loss. In-transit risk is all ours, if customer find any damage or cut in parcel then they must make opening video of parcel as a proof.

If a shipment is lost in transit, we wait for 15 working days and after receiving confirmation from our shipping partner, we will reprocess/reship/refund the order, reprocess/reship will depend upon the product availability at the given time.

Tracking Your Order

As soon as the product is dispatched, we will send you an email  regarding the shipment of your order, kindly add your email at the time of placing the order.

Email  will contain the tracking number and Courier Company’s website detail along with expected date of delivery.

You can also message us on WhatsApp to get tracking details.

Address change requests

Once an order is registered, you can request for address change within 24 hours of placing the order. You may send your shipping address alteration request to WhatsApp or mail us on info.drapemall@gmail.com and we will do the needful.

Incorrect or incomplete address

If the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or courier fees &  Please make sure your shipping address is correct. Zipcode/pincode is compulsory in address

All products are firstly polythene packed & taped. Then delivered to the courier service person.

For each products dispatched time is the next day. These are indicative & approximate values only and products can be shipped earlier or later also on case to case basis depending on availability of product and other factors.

It is advisable to email or WhatsApp us with the product codes to get more accurate time to ship estimate.

What if any delays

If, for any reason, there is going to be a delay in shipping because an item is out of stock or if it is in production process or If there is an unusual delay in filling an order, we will notify you by e-mail or WhatsApp and for the same no compensation will be given.

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it..

Due to natural calamities like Snowfall, Flood, Earthquake, Tsunami etc... In such circumstances, we would not be able to deliver products on time.

VAT & customs duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by the respective country government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.

The courier company may also charge some additional service charges over and above custom duty on case to case basis.